Support
Help and customer support
Customers using OMC's system can report issues or ask for help through the channels below. Our support team is Thai and knows your system.
Report an issue so it can be fixed quickly
This information helps our team find the cause the first time.
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Give your company and contact name
So the team opens the right system.
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Describe what happened
Which screen, what you were doing, and how the result differed from what you expected.
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Attach a screenshot or reference number
For example a bill number, member ID or calculation period.
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Wait for confirmation from our team
We will let you know the status and how it will be resolved.
What our support team can help with
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Using the system Training new staff on the back-office menus.
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Checking calculation results Helping trace where a bonus came from when a member asks.
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Adjusting settings Changing products, points or conditions the system supports.
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Reporting errors Investigating and fixing anything that is not working correctly.
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Requesting new development Assessing new functions and proposing a scope of work.
- Direct selling knowledge Read articles on our blog (in Thai).
Send a request to our support team
Include your company name and a description of the issue in the details field. Our team will get back to you.